FAQ

Of course! Absolutely everyone is welcome to talk tea with our Community. Tea Club subscribers even get access to additional channels! Click here to join the Teahouse.

It would definitely depend on what your budget looks like. For equipment, I recommend either the classic Gongfu Tea Tray Set & Carrying Case or the Two-Cup Travel Teapot Set.

Not to worry! If there’s an item you’re interested in that is currently out of stock, feel free to email the team at teafriendsupport@jessesteahouse.com and they’ll notify you when it’s been restocked.

If you experience any issues with your cards or codes, please reach out to the Customer Service team at teafriendsupport@jessesteahouse.com and they’ll get you sorted!

Customer service is available via the Live Chat feature during certain hours of each day, and they’re always available via email at teafriendsupport@jessesteahouse.com.

Once you make an order, you'll receive a confirmation email with your order number. If you haven't, check your spam and double check the email you used at checkout doesn't have any typos.

You will also receive a second confirmation email when the package goes in the mail. For orders that are in stock, that is usually within 2 business days.

If you haven’t received this second email, your order isn’t lost or anything – it just means it hasn’t been mailed yet!

The shipping times shown during checkout do not include the processing time associated with getting our customers’ orders ready. That number refers to the number of days it will take for the package to be delivered once it has been handed over to the courier. Processing time usually averages around two days. Head over to our Shipping Policy page for more information.

We do not sell our teas with any medicinal use in mind, nor can we endorse any of our teas to be used for any specific health conditions. We like to sell them for their taste and the tea culture they come with!

Unfortunately at this point, we cannot offer a DDP solution out of the Netherlands. We hope to have this remedied soon!

Yes, as Switzerland is not part of the EU all shipments with a value higher than 5CHF will be subject to taxes and duties.

Unfortunately, due to customs issues, most of the orders sent to Mexico in the past would not reach their destinations.

Until the issue is solved we will be unable to ship any orders to Mexico. We're really sorry!

Due to ongoing issues with shipments heading to these regions, parcels headed to Israel or Palestine are likely to be delayed, returned or held indefinitely. Unfortunately at this time, this means we cannot ship to these places.

Please understand that the service disruptions are by circumstances that are out of our control. Thank you for your patience and understanding.

Because some of our teas don't have the right paperwork yet for the EU, we were unable to add them to the EU store upon opening (we’re finding out just how much time paperwork takes). We are working on getting more and more teas on the website though! To keep up with the new arrivals keep an eye on our Notice Board.

We don’t test the caffeine content for each individual tea product. The caffeine amount depends on many factors and variables like how the tea was made and how it’s brewed so we feel that it’s safer to omit any estimates.

On the other side we will always mark a tea as “Caffeine Free” if it contains no caffeine, but as a rule all other teas not marked this way are naturally caffeinated.

We do not sell our teas with any medicinal use in mind, nor can we endorse any of our teas to be used for any specific health conditions. We like to sell them for their taste and the tea culture they come with!

Not at all! Even in China, there are many different tea-making methods. Gongfu tea, the method I often use with the tea table, is just one. You can make all my teas with nothing more than a teapot, or even by simply throwing the leaves in the cup.

That being said, I personally find great value in the process of making tea with purpose. I find having a tea set out and ready inspires me to slow down and take a moment to enjoy my tea-making experience. I have full tea table starter sets on the site if you want to try it yourself!

The short answer is that our teas do not have organic certifications.

The long answer however is that all of our teas and teaware pass rigorous health inspections in China where the standards for teas and teaware glazes are exceptionally high due to both the general market and testing agents being more aware of tea and it’s accompanying equipment than those in the West.

Along with that, our teas specifically cater to the high-end tea market in China where both farmers and customers are very selective about avoiding harmful fertilizers and chemicals.

Although many teas sold in China lack Organic certifications, this absence typically indicates that the farmers don’t sell to western markets rather than suggesting the teas are harmful.